about US
ABOUT US
WHO WE ARE
UGi Services is one of India’s fastest-growing Management Consulting Company in the function of Managing Customer Experience, Reverse Logistics, Warranty Support, and Refurbishment of products. We come with decades of hands-on experience and have a strong network of consultants working across India, handling projects across different industries and domains.
Every project has different requirements, and every industry has specific needs. Our experts bring tailor-made solutions to the table, that will help you to handle end-to-end Customer Experience, Reverse Logistics, and Warranty support. We know that results count. We ensure our clients can see visible and positive differences in Customer Experience, Return on Investments, and Business Growth.
We also have a Build-Operate-Transfer (BOT) model for our customers.
Our team constantly strives to offer best-in-class services. Our custom-built solutions help you build a loyal customer base and identify strategic ways to improve ROI and identify sales opportunities you have been missing on.
what we do
At UGi Services, we treat all projects with utmost passion and are genuinely interested in creating positive changes to our clients’ end-customer experience.
Our work involves analysis of traditional customer support processes and helps brands adapt to new and technologically improved customer interaction channels. These channels help you reach out to your customers using multiple methods and engage with them. This builds customer loyalty and enhances visibility through word-of-mouth which is crucial for today’s businesses.
We take up individual problems that your team may be dealing with and help find strategic and practical solutions to them.
All customers demand efficient and long-lasting products/services from brands. Our consultants help you create strategic processes that eliminate and reduce the need for you to be liable, for product errors. We help you differentiate between genuine repair requests, that need expert help and those that can be fixed easily from the customer’s end.
This process in due course improves revenues and customer satisfaction. In addition, we also streamline the process of various customer service touch-points and customer requests, improving turnaround time and customer delight.
We also help brands create self-help documents, videos and pick the right platforms to distribute them to optimize any customer requests.
